How to Handle a Rude Customer Service Rep
Purchasing a product or service can be the most stressful thing ever. We are talking about probably you do not have enough money to purchase it but circumstances demand you to purchase it. And the last thing you need is a rude customer service rep.
We know you might be tempted to just give them a beating and go. Or shout at them, get them fired and life goes on but that is not how to do it. Customer service reps should be the most polite people you have ever met but most of them are the opposite.
But again we have to remind ourselves that they are also a human being just like all of. And yes they do have bad days. And being human as they are they act accordingly. But they won’t be meaning to spoil your day intentionally.
Talk to them nicely
Sometimes before someone even says anything you can tell that they are rather moody. Facial expression has an amazing way of telling a story. Stay calm and be the bigger person. You might be tempted to throw an attitude as well but don’t, it is not worth it.
Display your best behavior
Customer service representatives at times do not get the praise they need. Some customers treat them as they are not human or are less important. Which is a bad thing? Because they are there to assist you every time and you should be grateful.
Try by asking how their day has been going, but remember to keep it short and precise because they also have people, they have to service. And do not forget to applaud them where they need the praise and you will see them becoming as soft as wool.
And only by using these steps will you ensure better communication skills and it is a win-win situation for everyone. If it doesn’t work then you write a letter to the manager or ask for him/her to be called and you file your complaint.
But with all that being said you are guaranteed that the customer service at Reels of joy will treat you like royalty. And you have nothing to worry about.